Cancellation Policy

1. Cancelling or Rescheduling Appointments

Our policy is designed to ensure fairness and efficiency for all clients.

• If we need to cancel or reschedule your appointment, we will provide at least 48 hours notice whenever possible.

• Clients who need to cancel or reschedule an appointment should provide at least 24 hours notice to allow the time slot to be given to another client.

• To cancel or reschedule your appointment, please contact us via phone or text at 0478 891 391.

2. Cancellation Fees

• Cancellations or reschedules made less than 24 hours before the appointment may be subject to a 50% administration fee of the consultation cost.

• No-shows or cancellations within 2 hours of the appointment will be charged the full consultation fee, which must be paid within 5 days of receiving the invoice.

• If your cancellation or reschedule is due to a COVID-19 hotspot exposure or self-isolation directive, no cancellation fee will be applied. Virtual consultations via Zoom will remain available as an alternative.

• Appointments cancelled or rescheduled more than 24 hours in advance will not incur any charges.

3. Responsibilities and Authorities

• The client is responsible for ensuring timely payment of any fees resulting from cancellations or reschedules in accordance with this policy.

4. Definitions

• Rescheduling: Changing the time of a booked appointment to another available slot.

• Cancelling: Choosing not to proceed with a booked appointment.

5. Temporary Use Disclaimer

As Pure Joy Naturopathy is currently a small home-based practice, this cancellation policy serves as a guideline until a legal professional reviews and refines it for enhanced risk management when the business expands.

For any questions, feel free to reach out to us at info@purejoynaturopathy.com.au.